What are our delivery charges?
We are currently offering free standard delivery for UK residence on purchases over £50. All other delivery charges will be shown at checkout, before and after confirmation of your order (All prices include VAT at current ruling rate).
When do we deliver?
Standard delivery is by courier, within five working days of your order, with delivery between 9am and 5.30pm. If any products you've requested aren't in stock, we'll email you to let you know (costs shown are per delivery address, per delivery day).
Where do we deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements.
We also deliver worldwide, with standard postage costs per country being added once at the basket. If you have any queries please contact firstname.lastname@example.org and we will get back in touch as soon as possible.
Can I send things to more than one address?
We're happy to deliver all or part of your order to addresses other than your own, and during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges).
What if I'm not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, our courier will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to our shop.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at email@example.com or phone us on +44 (0) 207 249 2442, so that we can sort this out for you.
If you have any other questions, or want to clarify something please give us a call on +44 (0) 207 249 2442 or email firstname.lastname@example.org